Cancellation / Refund Policy

Refund Policy for Brand India

Brand India is a B2B marketplace that connects buyers and sellers, acting solely as an intermediary platform. We do not facilitate payments between buyers and sellers. Instead, we charge a subscription fee to sellers who wish to use our platform to connect with potential buyers. Please carefully read our refund policy below:

1. Subscription Fees
The subscription fee paid by sellers is intended to grant access to the services and features available on our platform. This fee is non-refundable once the subscription has been activated. By subscribing, sellers agree to pay for the services provided, regardless of their sales outcomes or transactions with buyers.

2. No Refund for Buyer-Seller Transactions
Since Brand India does not process payments or handle transactions between buyers and sellers, we are not responsible for disputes, refunds, or payment issues that may arise between these parties. Buyers and sellers are encouraged to communicate directly to resolve any concerns regarding their transactions.

3. Refund Exceptions
Refunds for subscription fees may be granted only under specific, exceptional circumstances, such as a technical error on our part that prevents sellers from accessing the services they have paid for. Such requests must be made within 14 days of the subscription start date. Each request will be evaluated on a case-by-case basis.

4. Subscription Cancellation
Sellers have the right to cancel their subscription at any time. However, cancellation does not entitle the seller to a refund for the current billing period. Access to our platform's features will continue until the subscription period ends.

If you have any questions or concerns regarding this refund policy, please feel free to contact our support team at info@brandindia.com